Delivery & Returns
Expected delivery times & prices
UK Standard Delivery
Delivery in 5-7 Working Days
Free when you spend over £40
Please note: Excludes Isles, Scottish Highlands, Channel Islands & Northern Ireland.
Please allow longer delivery times over Bank & Public Holidays.
UK Express Delivery
Delivery in 1-2 Working Days
Please note: Working days include Monday-Friday. Excludes Saturday; Sunday or Bank & Public Holidays.
Please be advised that if you have purchased a pool which includes chemicals as part of your order, then you'll receive two separate deliveries/parcels - chemicals will be dispatched via a separate courier and not in the same package.
We deliver to the UK, Isles, Scottish Highlands, Channels Islands, Northern Ireland. We are currently unable to delivery any of our Clearwater chemical range to any Northern Ireland addresses.
For large Above Ground Pools and Lay-Z-Spa Hot Tubs (and/or other large, bulky items), delivery will be made by a 1 Man service, normally by DX Freight. Please ensure that you have availabilty on site, on the day of delivery, should you require assistance with unloading or moving your items. If you have specific delivery requests or requirements, please contact us before placing your order, so we can advise further. We will always try to accommodate delivery requests, but these are in no way guaranteed by either Bestway Store or our couriers.
- Scottish Highlands
- Channels Islands
- Northern Ireland
Please also allow longer delivery times for Bank & Public holidays.
For full Delivery & Returns T&Cs, please click here.
Unfortunately, as Bestway UK, we are unable to ship orders internationally. All shipping destinations are identified at checkout. When you begin checkout, available shipping destinations can be selected from pull-down menus for Region and Country. If your desired destination is not included in the available selections, we cannot ship orders to it.
We recommend checking our Bestway Corp website and selecting from the list of countries at the bottom of the screen to see which retailers our products can be purchased from here.
Bestway Store provides a range of payment methods to customers.
Our store accepts a range of card payment methods:
American Express, Maestro, Mastercard, Visa, PayPal.
Cancelling an order
Please contact us as soon as possible after placing the order to let us know you wish to cancel the order. There are varying time limits in which you can cancel your order, depending on your chosen delivery method:
Next Day Delivery - up to 20 minutes after placing your order
Saturday Delivery - up to 11am Friday prior to your selected delivery date
Standard & all other delivery methods - up to 1 hour after placing your order
As we use paperless batch picking, your order may be processed beyond a point where it can be cancelled very soon after it has been placed. If this is the case, you can either refuse the delivery or arrange for the item to be returned.
- Original delivery fees are refunded only if returns are for defective products, products that were not described accurately, or incorrect orders.
- You are responsible for shipping the products back to us. We recommend using a trackable shipping method.
- Individual products may be excluded from this guarantee. Check the product description before you place your order.
Product/s that were purchased and delivered with a promotional Free Gift must be returned with that Free Gift to receive a full refund for the original item purchased. We reserve the right to deduct the current website price of the Free Gift or promotional item, should the return be delivered without this item included.
- You can return most new, unopened items within 30 days of delivery for a full refund, as noted below:
- To initiate a return, call Bestway Pools UK or log into your Bestway Pools UK account and obtain a Return number.
- You can only initiate a return after an order has been marked as shipped.
- The refund will be for the full value of the returned items, unless otherwise noted.
- Shipping and handling fees will not be refunded.
Refunds, credits and balances due
As soon as the fulfiller receives and processes your return, we will notify you via email. Your credit card should be credited within 10 business days of the time that you receive this email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution's billing cycle.
A defective item is one that is inoperable but has no apparent damage. If you receive defective merchandise, please call us for assistance at 0345 576 6020.