Delivery & Returns
Please refer to the dispatch email from your courier for up-to-date tracking on your delivery.
If you're unsure if your area falls under the regions stated below, please get in touch with our customer service team for more information.
Delivery
Delivery Of Small Goods (Below 25kg)
Standard Delivery
FREE for orders £20 or over
£3.99 charge for orders under £20
Shipping Areas:
- Mainland UK
- Northern Ireland**
- Scottish Highlands*
- Channel Islands*
- Other UK Offshore Isles* (Scottish Isles, Isles of Scilly, Isle of Man, Isle of Wight)
Expected Delivery
- For mainland UK addresses, usually within 2-4 working days (excluding weekends and public holidays)
- *For deliveries in more remote areas, please allow 7‑10 working days (excluding weekends and public holidays)
Delivery Of Large Goods (Above 25kg)
Such as hot tubs, and most metal framed swimming pools
Standard Delivery
FREE for orders £20 or over
£3.99 charge for orders under £20
Shipping Areas:
- Mainland UK
- Northern Ireland**
- Scottish Highlands*
- Channel Islands*
- Other UK Offshore Isles* (Scottish Isles, Isles of Scilly, Isle of Man, Isle of Wight)
Expected Delivery
- For mainland UK addresses, usually within 2-4 working days (excluding weekends and public holidays)
- *For deliveries in more remote areas, please allow 7‑10 working days (excluding weekends and public holidays)
Next Day Delivery
£19.99
Order by: 2pm, Mon-Fri
Shipping Areas:
- Mainland UK
Expected Delivery:
- For mainland UK addresses, usually next working day (excluding weekends and public holidays)
Delivery T&C's
- **We are currently unable to delivery any of our Clearwater chemical range to any Northern Ireland addresses.
- Please be advised that if you have purchased a pool or spa which includes chemicals as part of your order, then you’ll receive two separate deliveries/parcels - chemicals will be dispatched via a separate courier and not in the same package.
- Orders placed using Next Day Delivery after 2pm may not be dispatched until the following working day. Postcode and location restrictions apply.
- Orders placed using Next Day delivery on Saturday or Sunday may not be dispatched until the next working day (i.e Monday).
- Next Day delivery is currently only available to UK mainland addresses.
- For Lay-Z-Spa Hot Tubs (and other large, bulky items), standard delivery will be made by a 2 Man service.
- Our couriers can deliver across the UK, but certain remote areas may take longer to deliver to on our standard delivery service.
- Working days include Monday‑Friday. Excludes Saturday; Sunday or Bank & Public Holidays. Please also allow longer delivery times for Bank & Public holidays.
- If you have specific delivery requests or requirements, please contact us before placing your order, so we can advise further. We will always try to accommodate delivery requests, but these are in no way guaranteed by either Bestway or our couriers.
For full T&Cs, please click here.
International delivery
Unfortunately, as Bestway UK, we are unable to ship orders internationally. All shipping destinations are identified at checkout. When you begin checkout, available shipping destinations can be selected from pull-down menus for Region and Country. If your desired destination is not included in the available selections, we cannot ship orders to it.
Christmas Delivery & Returns
Christmas Delivery:
Order by the 19th December before 2pm for delivery in time for Christmas. Orders placed after 2pm between 19th December and 4th January will be delivered within 3-5 working days.
Christmas Returns Policy:
Any orders placed between the 1st October and 31st December will be covered under our extended Christmas returns policy. Orders placed within those dates will be eligible for return up until and including the 31st January of the following year. Christmas returns are subject to our standard return terms and conditions.
Returns
- Original delivery fees are refunded only if returns are for defective products, products that were not described accurately, or incorrect orders.
- You are responsible for shipping the products back to us. We recommend using a trackable shipping method. Shipping and handling fees will not be refunded.
- Individual products may be excluded from this guarantee. Check the product description before you place your order.
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You can only initiate a return after an order has been marked as shipped.
The refund will be for the full value of the returned items, unless otherwise noted.
- Credit for returned items will be applied to the credit method that was used to make the purchase. Returns will be applied to the purchasing credit card within 5 to 10 days of the date that the return is accepted.
- If a restocking fee will apply to returned items, the amount of the fee is displayed on the final checkout screen when you complete the order and is noted on the packing list included with the order.
- If the return is due to defective products, inaccurate product descriptions, or an incorrect order, call Bestway Pools UK to initiate the return. In these cases, you may be compensated for the return shipping.
- As soon as the fulfiller receives and processes your return, we will notify you via email. Your credit card should be credited within 10 business days of the time that you receive this email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution's billing cycle.
Product/s that were purchased and delivered with a promotional Free Gift must be returned with that Free Gift to receive a full refund for the original item purchased. We reserve the right to deduct the current website price of the Free Gift or promotional item, should the return be delivered without this item included.
