Delivery & Returns
- Delivery Prices & Expected Delivery Times
- Christmas Delivery & Returns
- Payment Methods
- Cancelling an order
- Returning Products
- Refunds, Credits and Balances Due
- Defective Items
- Damaged Items
- Limits of Responsibility
- International and U.S Territory Shipping
- Price and/or Description Changes
- Order Questions or Changes
- Errors on Our Site
Please be advised that if you have purchased a pool which includes chemicals as part of your order, then you’ll receive two separate deliveries/parcels - chemicals will be dispatched via a separate courier and not in the same package.
|DELIVERY TYPE||PRICE||EXPECTED DELIVERY|
|FREE UK* DELIVERY - When you spend over £40||FREE||3-5 days*|
|Standard UK Delivery - When you spend under £40||£3.99||3-5 days|
|Next Day Delivery - On orders placed before 1pm||£4.99||Currently unavailable|
|Saturday Delivery - On Orders under £100.00||£7.99||Currently unavailable|
|Saturday Delivery - On orders over £100.00||£24.99||Currently unavailable|
|Isles, Scottish Highlands, Channels Islands, Northern Ireland, ROI, BFPO||Email Us||Email Us|
ROI - Republic of Ireland
BFPO - British Forces Post Office
Please note: For large Above Ground Pools and Lay-Z-Spa Hot Tubs (and/or other large, bulky items), delivery will be made by a 1 Man service, normally by DX Freight. Please ensure that you have availabilty on site, on the day of delivery, should you require assistance with unloading or moving your items. If you have specific delivery requests or requirements, please contact us before placing your order, so we can advise further. We will always try to accommodate delivery requests, but these are in no way guaranteed by either Bestway Store or our couriers.
Any orders placed between the 1st November 2019 and 19th December 2019 will be covered under our extended Christmas returns policy. Orders placed within those dates will be eligIble for return up until and including the 31st January 2020. Christmas returns are subject to our standard return terms and conditions.
Please contact [email protected] to initiate a return
Please contact us as soon as possible after placing the order to let us know you wish to cancel the order. There are varying time limits in which you can cancel your order, depending on your chosen delivery method:Next Day Delivery - up to 20 minutes after placing your order
Saturday Delivery - up to 11am Friday prior to your selected delivery date
Standard & all other delivery methods - up to 1 hour after placing your order
As we use paperless batch picking, your order may be processed beyond a point where it can be cancelled very soon after it has been placed. If this is the case, you can either refuse the delivery or arrange for the item to be returned.
- Original delivery fees are refunded only if returns are for defective products, products that were not described accurately, or incorrect orders.
- You are responsible for shipping the products back to us. We recommend using a trackable shipping method.
- Individual products may be excluded from this guarantee. Check the product description before you place your order.
Product/s that were purchased and delivered with a promotional Free Gift must be returned with that Free Gift to receive a full refund for the original item purchased. We reserve the right to deduct the current website price of the Free Gift or promotional item, should the return be delivered without this item included.
- You can return most new, unopened items within 30 days of delivery for a full refund, as noted below:
- To initiate a return, call Bestway Pools UK or log into your Bestway Pools UK account and obtain a Return number.
- You can only initiate a return after an order has been marked as shipped.
- The refund will be for the full value of the returned items, unless otherwise noted.
- Shipping and handling fees will not be refunded.