Delivery & Returns

Expected delivery times & prices

Please refer to the dispatch email from your courier for up-to-date tracking on your delivery.

If you're unsure if your area falls under the regions stated below, please get in touch with our customer service team for more information.

UK Mainland

 STANDARDEXPRESS
Delivery Time1-3 Working DaysCurrently Not Available
Price (For Orders Over £20)FREECurrently Not Available
Price (For Orders Below £20)£3.99Currently Not Available

NI, Scottish Highlands, Offshore Isles* and Remote areas of the UK

 STANDARDEXPRESS
Delivery Time7-10 Working DaysCurrently Not Available
Price (For Orders Over £20)FREECurrently Not Available
Price (For Orders Below £20)£3.99Currently Not Available

*Includes Scottish Isles, Channel Islands (Jersey, Guernsey), Isles of Scilly, Isle of Man, Isle of Wight

Please also allow longer delivery times for Bank & Public holidays.

Delivery T&C's

  • We are currently unable to delivery any of our Clearwater chemical range to any Northern Ireland addresses.
  • Please be advised that if you have purchased a pool or spa which includes chemicals as part of your order, then you’ll receive two separate deliveries/parcels - chemicals will be dispatched via a separate courier and not in the same package.
  • Orders placed using Express Delivery after 12pm may not be dispatched until the following working day. Postcode and location restrictions apply.
  • Express Delivery excludes our Pool & Spa ranges.
  • Working days include Monday‑Friday. Excludes Saturday; Sunday or Bank & Public Holidays. Please also allow longer delivery times for Bank & Public holidays.
  • For our pool range, Lay‑Z‑Spa Hot Tubs and other large, bulky items, delivery will be made by a 1 Man service, normally by DX Freight. Please ensure that people are on site on the day of delivery, should you require assistance with unloading or moving your delivery. If you have specific delivery requests or requirements, please contact us before placing your order, so we can advise further. We will always try to accommodate delivery requests, but these are in no way guaranteed by either Bestway or our couriers.

    For full T&Cs, please click here.

International delivery

Unfortunately, as Bestway UK, we are unable to ship orders internationally. All shipping destinations are identified at checkout. When you begin checkout, available shipping destinations can be selected from pull-down menus for Region and Country. If your desired destination is not included in the available selections, we cannot ship orders to it.

We recommend checking our Bestway Corp website and clicking the country selector in the footer to see which retailers our products can be purchased from here.

Christmas delivery & returns

Christmas Delivery:

Order by the 19th December before 2pm for delivery in time for Christmas. Orders placed after 2pm between 19th December and 4th January will be delivered within 3-5 working days.

 

Christmas Returns Policy:

Any orders placed between the 1st October and 31st December will be covered under our extended Christmas returns policy. Orders placed within those dates will be eligible for return up until and including the 31st January of the following year. Christmas returns are subject to our standard return terms and conditions.

Cancelling an order

Please contact us as soon as possible after placing the order to let us know you wish to cancel the order. There are varying time limits in which you can cancel your order, depending on your chosen delivery method:


Express Delivery - up to 20 minutes after placing your order
Standard & all other delivery methods - up to 1 hour after placing your order 

As we use paperless batch picking, your order may be processed beyond a point where it can be cancelled very soon after it has been placed. If this is the case, you can either refuse the delivery or arrange for the item to be returned.

Returns

You can return an item as long as it is unused and still in its original condition within 30 days and we will happily refund the purchase price.
 
Log into your account here or call our Customer Service team on 0345 576 6020 to initiate a return. We email you instructions for returning your product when you make a purchase. Ship your unused product, in its original packaging, to the address identified in our email.
 
  
Please Note:
  • Original delivery fees are refunded only if returns are for defective products, products that were not described accurately, or incorrect orders.
  • You are responsible for shipping the products back to us. We recommend using a trackable shipping method. Shipping and handling fees will not be refunded.
  • Individual products may be excluded from this guarantee. Check the product description before you place your order.
  • You can only initiate a return after an order has been marked as shipped.

    The refund will be for the full value of the returned items, unless otherwise noted.

  • Credit for returned items will be applied to the credit method that was used to make the purchase. Returns will be applied to the purchasing credit card within 5 to 10 days of the date that the return is accepted.
  • If a restocking fee will apply to returned items, the amount of the fee is displayed on the final checkout screen when you complete the order and is noted on the packing list included with the order.
  • If the return is due to defective products, inaccurate product descriptions, or an incorrect order, call Bestway Pools UK to initiate the return. In these cases, you may be compensated for the return shipping.
  • As soon as the fulfiller receives and processes your return, we will notify you via email. Your credit card should be credited within 10 business days of the time that you receive this email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution's billing cycle.

 

Product/s that were purchased and delivered with a promotional Free Gift must be returned with that Free Gift to receive a full refund for the original item purchased. We reserve the right to deduct the current website price of the Free Gift or promotional item, should the return be delivered without this item included.

Damaged or Defective Items

If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please call the fulfiller immediately using the contact information included with the order.
 
Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting the fulfiller, you jeopardize our chances of making a claim, and you may not receive credit for the return.
A defective item is one that is inoperable but has no apparent damage. If you receive defective merchandise, please call us for assistance at 0345 576 6020.