Sometimes when payments are declined, your banking provider will pre-authorise a payment. This mean they put the funds aside for us to collect but we were unable to collect them for some reason. These will appear as pending, but please be rest assured that the payment will be returned to you by your banking provider (times vary depending on banking provider).

For more information, please contact your bank to confirm the transaction status. If you have any further questions, please don't hesitate to contact our Customer Care Team below.